Privacy Policy

Vivatra Club ("we", "us", "our") operates vivatraclub.com. This policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

We collect information you provide directly to us, such as your name, email address, phone number and message content when you use our contact form, subscribe to our newsletter, or make a reservation inquiry.

When you book a tour or property through us, reservation and payment details are processed by our booking platform, ContableApp, and its payment providers — we do not store your payment card details on our own servers.

How We Use Your Information

• To respond to your inquiries and provide the services you request
• To process and manage tour and property reservations
• To send you requested updates if you subscribe to our newsletter
• To improve our website and services
• To comply with legal obligations

Cookies & Tracking

We use a small amount of cookies to remember your currency and language preference. If enabled, we also use the Meta (Facebook) Pixel to measure the effectiveness of our advertising — this may set cookies and share limited data with Meta. You can control cookies through your browser settings.

Third-Party Services

We share information with trusted service providers only as needed to operate our business, including our reservation and payments platform (ContableApp), our email delivery provider, and, where enabled, advertising platforms such as Meta. These providers are only permitted to use your information to provide services to us.

Data Retention & Security

We retain your information for as long as necessary to fulfill the purposes described in this policy, or as required by law. We take reasonable technical and organizational measures to protect your information, though no method of transmission over the internet is completely secure.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us. You may also unsubscribe from our newsletter at any time using the link in any email we send.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision.

Contact Us

Questions about this policy? Reach us at [email protected] or through our contact form.